Contact information

Contact Information

Last Updated: January 2026

At Tecto, we value our customers and are committed to providing reliable support before, during, and after your purchase. Whether you need assistance with an order, have a product question, or require support, our team is here to help.

Customer Support

For all customer enquiries, order assistance, and product support, please contact our support team:

📧 Email: he.tecto26@gmail.com

We aim to respond to all customer enquiries within 24 business hours.

Business Enquiries

For partnerships, wholesale enquiries, supplier communication, and business-related matters:

📧 Email: he.tecto26@gmail.com

Customer Service Hours

Our support team is available during the following hours:

Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday & Public Holidays: Closed

Messages received outside of business hours will be attended to on the next available business day.

Order Support

If you require assistance with an existing order, please include the following information to help us resolve your enquiry faster:

  • Full Name

  • Order Number

  • Email Address used during checkout

  • Contact Number

  • Details of your enquiry

For damaged, faulty, or incorrect items, please include clear photos or videos of the issue where applicable.

Product Assistance

Need help choosing the right product?

Our team can assist with:

  • Product specifications

  • Compatibility questions

  • Usage information

  • Order guidance

  • After-sales support

Shipping Support

For delivery-related enquiries, please provide:

  • Your order number

  • Delivery details

  • Tracking information (if available)

We will assist you with any courier-related questions and provide updates where possible.

Stay Connected

Follow Tecto for product updates, new technology releases, promotions, and helpful tips to keep you powered and connected.

Contact Tecto

Tecto
Proudly serving customers across South Africa.

📧 Customer Support: he.tecto26@gmail.com
📧 Business Enquiries: he.tecto26@gmail.com

Tecto — Powering South Africa, One Device at a Time.