Shipping policy
Shipping Policy
Last Updated: January 2026
At Tecto, we're committed to delivering your order safely and efficiently anywhere in South Africa. We partner with Aramex Store to Door to ensure your purchases arrive securely and reliably.
Delivery Areas
We currently deliver nationwide across South Africa.
Unfortunately, we do not offer international shipping at this time.
Courier Partner
All orders are shipped using Aramex Store to Door, one of South Africa's trusted courier services.
Processing Time
Once your order has been successfully placed and payment has been confirmed, we will prepare your order for dispatch.
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Order Processing: 1–3 business days
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Orders are processed Monday to Friday, excluding public holidays.
You will receive an email confirming your order has been dispatched.
Delivery Time
Estimated delivery time is:
8–11 business days from the date your order has been dispatched.
Delivery times are estimates only and may vary depending on:
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Your delivery location
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Public holidays
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Weather conditions
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High order volumes
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Courier operational delays
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Circumstances beyond our reasonable control
Business days exclude weekends and South African public holidays.
Shipping Costs
Shipping charges are calculated during checkout.
FREE Standard Shipping is available on qualifying orders where advertised.
Any applicable shipping fees will be displayed before payment is completed.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).
You can use your tracking number to monitor the progress of your delivery.
Delivery Address
Please ensure that your delivery address and contact details are accurate before completing your purchase.
Tecto cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information supplied by the customer.
Failed Delivery Attempts
If delivery cannot be completed due to:
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Incorrect address details
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Recipient unavailable
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Failure to respond to courier communication
the parcel may be returned to us.
Additional courier charges may apply for re-delivery.
Damaged Parcels
If your parcel arrives visibly damaged:
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Please notify the courier where possible.
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Contact our support team within 48 hours of receiving your order.
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Include your order number along with clear photographs of the packaging and product.
We will investigate the matter and work towards a suitable resolution.
Lost Parcels
If your parcel has not arrived within the estimated delivery timeframe, please contact our customer support team.
We will work directly with Aramex Store to Door to investigate the shipment and keep you informed throughout the process.
Delivery Delays
While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
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Extreme weather conditions
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Load shedding
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Public holidays
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Courier operational issues
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Industrial action
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Natural disasters
We appreciate your patience should any unexpected delays arise.
Contact Us
If you have any questions regarding your shipment, please contact us.
Customer Support
Business Enquiries
Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday & Public Holidays: Closed
Thank you for choosing Tecto.
We're proud to help keep South Africans powered, connected, and prepared with reliable technology delivered right to your door.